Quality Statement

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It is the policy of Acheson & Glover to achieve customer satisfaction in the design and supply of goods and services by:

1. Operating a system designed to prevent or eliminate the supply of defective goods or services, by highlighting problems at the earliest opportunity.
2. Monitoring complaints from customers, together with remedial and corrective action taken.
3. Regular review of non-conformance reported, together with the reasons, to ensure that changes are actioned to avoid recurrence.

The company is also committed to developing new processes and products to meet the ever changing needs of its customers. It is also the policy of the company to maintain records of production and service in order to meet organisational goals of providing quality at least cost by:

1. Regular testing, both in-house and externally, of finished product to ensure consistency and uniformity.
2. Regular review to test results with a view to minmising production costs.
3. Monitoring of service offered, compared to customer requirements. To ensure that these objectives are achieved, it is the established policy of the company to operate a Quality Assurance System.